Many businesses assume that, with the rise of online tools, they have to abandon specific communication channels. While it is important to invest in online platforms, it is still wiser not to neglect offline communications. Telephone calls, for instance, are here to stay since many customers still prefer to speak with an actual person before they conduct business.
In many ways, United Call Center explains that hiring a live call answering service can improve how businesses engage with their customers, while advancing the productivity and profitability at the same time. Here’s how it can help:
1. 24/7 Availability
Undoubtedly, the Internet has influenced the way we do business online. This means you can gain an edge by being able to accommodate phone calls every minute of every day. With an answering service, you do business day and night, even when you are sleeping.
2. Improved Customer Service
Customers don’t like answering machines or the robotic automated systems that are frustrating to deal with. When you have a live person familiar with your products and services, people feel more comfortable doing business with you.
3. Significant Savings
You can save substantial amounts of money by choosing an answering service instead of hiring on-site receptionists who will answer the phone for you. You don’t have to pay a salary and the added costs of having someone in your office.
4. Increased Productivity
Answering phone calls is one of the biggest distractions in any workplace. If you eliminate this obligation for your employees by delegating the task to a live answering service, they can focus on more important tasks that create value for your business.
Even if you are simply starting out, investing in an answering service can be a cost-effective and efficient solution to build better customer relationships and boost your business potential.